Privacy Policy

Last updated: April 2026

Alpha Red Light Therapy ("we", "us", or "our") operates the website https://alpharedlight-therapy.com (the "Site").

We are committed to protecting your privacy and personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and any other applicable privacy laws.

1. Information We Collect

We may collect the following types of personal information:

Contact Information: Name, email address, phone number, and mailing address.
Account Information: Username, password, and order history.
Payment Information: Credit card details, billing address (processed securely by third-party payment providers such as Stripe or PayPal – we do not store full card details).
Usage Data: IP address, browser type, device information, pages visited, and cookies.
Other Information: Any details you voluntarily provide when contacting us or completing surveys.

2. How We Collect Your Information

We collect personal information directly from you when you:

Create an account or place an order on our Site;
Subscribe to our newsletter or marketing communications;
Contact us via email, phone, or live chat;
Browse our website (via cookies and analytics tools).

3. How We Use Your Information

We use your personal information for the following purposes:

To process and fulfil your orders, including shipping and payment;
To communicate with you about your orders, account, and customer service;
To send marketing and promotional emails (you can unsubscribe at any time);
To improve our website, products, and services;
To comply with legal obligations and prevent fraud.

4. How We Share Your Information

We may disclose your personal information to:

Third-party service providers (e.g., shipping companies like Australia Post, payment gateways, email marketing platforms, and hosting providers) who assist us in operating the Site;
Professional advisers (lawyers, accountants) where required;
Government authorities if legally required.

We do not sell your personal information to third parties.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyse website traffic, and personalise content. You can manage cookie preferences through your browser settings. For more details, please see our Cookie Policy (if applicable).

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure servers, encryption, and access controls. However, no method of transmission over the internet is 100% secure.

7. Your Rights

You have the right to:

Access the personal information we hold about you;
Request correction of inaccurate or incomplete information;
Request deletion of your information (subject to legal requirements);
Opt out of marketing communications at any time.

To exercise these rights, please contact us using the details below.

8. International Transfers

Some of our service providers may be located overseas (including in the United States, China, or other countries). When we disclose your information to overseas recipients, we take reasonable steps to ensure they handle it in accordance with Australian privacy laws.

9. Complaints

If you have a complaint about how we have handled your personal information, please contact us first. We will investigate and respond within a reasonable time. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.